1. Introduction
Welcome to Sakib Online Store. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains our practices regarding data collection, use, and security when you use our website, mobile interface, or place orders with us.
2. Information We Collect
To provide you with reliable local delivery and account management services, we may collect the following details:
- Personal Identification: Your full name, phone number, and optional email address.
- Delivery Address Details: Village, Post Office, Police Station, District, PIN code (743711), and nearby landmarks (e.g., Near Bandhan Bank).
- Order History: Details of items purchased, delivery timestamps, and order status logs.
- Device & Usage Data: Browser type, operating system, and anonymous analytics to improve website performance.
3. How We Use Your Information
The information we collect is strictly used for:
- Processing and accurately delivering your grocery and shopping orders to your doorstep.
- Communicating order updates, delivery ETA, and customer support via phone or SMS/WhatsApp.
- Maintaining your personal user account and wishlist items.
- Enhancing website security and preventing fraudulent activities.
4. Data Protection & Security
We implement strict security measures to protect your personal information against unauthorized access, loss, or misuse. All passwords are encrypted using modern hashing algorithms (`bcrypt`). We do not store sensitive credit card or UPI PIN information on our servers.
5. Third-Party Sharing
We never sell, rent, or trade your personal information to third-party marketing companies. Your details are only shared with our authorized local delivery team to fulfill your orders.
6. Your Rights & Data Updates
You can review and update your profile information, phone number, and saved delivery addresses anytime by visiting your Account Profile page or contacting our helpline.